Order Cancellation Policy

You may request to cancel your order as long as it has not yet been shipped.
If your order has already been shipped, it cannot be cancelled. In this case, you may request a return after receiving the item.

Cancellation Process

To submit a cancellation request, please contact our Customer Service team via email or phone, providing your order number, proof of payment, and any necessary information.

Our team will process your request promptly and inform you of the outcome as soon as possible. If the cancellation is approved, we will arrange your refund immediately.

Refund Information

Once the cancellation is confirmed, we will process your refund within 1 to 3 business days. The funds will be returned to your original payment method (Visa or MasterCard).

Contact Us

For any cancellation requests or questions, please contact us:

Address: 4806 Dublin Drive, Camp Springs, Maryland 20746, United States
Phone: +1 330-507-6373
Email: info@nesttimber.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+1, Paris time)